FAQ
How do I place an order?
To place an order, simply follow the steps below for a seamless ordering experience:
- Select the item you wish to place an order for (Select applicable size options)
- Add the item to your shopping cart.
- Click on your shopping cart to proceed to the checkout.
- Enter any applicable coupon codes or gift cards.
- When paying with Paypal, you will complete your purchase through the pop-up Paypal window.
- When paying with credit/debit card click “proceed to checkout”.
- Enter your billing & shipping details.
- Also, credit card details will be entered on the same page.
Woohoo! You’ve successfully placed an order. You will be able to view your order # and order details on the final screen. You’ll also receive an order confirmation e-mail at the e-mail address provided by you at checkout.
I've placed an order,when will I receive it?
The processing time required to get each product ready for dispatch is listed on the respective product page. If you've ordered a Ready to Ship item, it will be dispatched within 48 hrs (2 business days). If your order contains multiple items with different processing times, your order will be dispatched only when all products are ready.
Example: You've placed an order for three products. The processing time for product A is 48 hrs, product B is 7 days and product C is 21 days. Your order will be dispatched within 21 days. Once your order is dispatched, you will receive your order within 4-7 business days.
How will my order be delivered to me?
We at Priyal’s Collection only work with reputed carriers such as UPS, FedEx, DHL, and Aramex. Your order will be dispatched through one of these reputed couriers. You'll also be receiving a tracking number in your shipment confirmation e-mail so you may also keep track on your order status.
How can I check the status of my order?
Checking your order status is very easy - simply log in to your Priyal’s Collection account and proceed to My Account section. From there, click on the Orders tab, where you will be able to view the item(s) ordered and respective status for each. Alternatively, you may also e-mail us at priyalscollection@gmail.com alongside your order # and one of our representatives will be happy to update you with the status of your order.
Do I need to make an account to shop at Priyals?
No, you do not need to make an account to shop with us. However, registering an account with us allows for a faster checkout and personalized recommendations catered to your style. You'll also be able to view the current, real-time status of your order within your Priyal’s Collection account and also earn points for every purchase you make with us via our Priyal’s Collection Loyalty rewards program, redeemable for discounts and special perks. When checking out as a Guest, we'll always give you the option to register your account in-case you change your mind.
How can I care for my purchase?
We would recommend dry cleaning all embellished outfits. Outfits of cotton/digital print should only be washed in cold water.
Do you offer any coupons or special deals for your customers?
Yes, we do offer coupons and special deals for our customers. You may sign up for our newsletter or follow us on social media to view these special deals from time to time. However, please note that some discount codes are only available on regular priced items and might not work on sale items.
Can we use more than one coupon/promo code on a single purchase?
No, only one coupon code is applicable per order. However, you can use a gift card available to you with one coupon/promo code.card available to you with one coupon/promo code.
How do I return an item?
Please refer to our shipping and returns page.